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System Maintenance for our online services is currently scheduled for Tuesday 17 September from 2300 hours to Wednesday 18 September 0400 hours.  Online services, VBS, Terminal systems & Truck KIOSKs as well as ECY & City Depot systems will be unavailable during this short outage.  Please accept our apologies for any inconvenience this may cause.

Vehicle Booking System (VBS)

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LCT Weekly Update Monday 9th September 2019:

 Last weeks LCT gate volume 3,249
 Last weeks LCT slots released 4,171
 Last weeks unused slots 922 (22%)
 Last weeks no-shows 190 (6%)
 Last weeks listed bookings 431 (13%)
 Last weeks avg. truck turn time 22.7 mins
 Expected volume week commencing 9/9 3,800
 Expected volume week commencing 16/9 4,000


Comments:
Volume is expected to start increasing over the coming weeks as peak season starts.
Daily slot numbers are adjusted to ensure sufficient slots are available to meet demand.
Please only book slots you need – listed and no show bookings waste capacity and impact the entire supply chain.
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Register New User
Registration Guidelines

Sign In to VBS

VBS User Guide for LCT
VBS User Guide
VBS User FAQ
VBS Billing Instructions
VBS Terms of Use
LCT VBS Kiosk Guide

Proximity Card Application

 

Customer Notice – Lyttelton VBS Update

5th September 2019

We would like to give all VBS users an update on some changes taking place over the coming weeks.

LCT VBS Changes:
We have listened to clear feedback about experiencing difficulties securing slots at the 10am/2pm slot drops each day and have decided to make two modifications to the LCT VBS to help alleviate these issues, which are being caused by some operators intentionally over booking.

The below changes will therefore take effect from Thursday 12th September for slots on Monday 16th September.

Introduction of tiered booking classes
There is currently a limitation for all users that 4 slots per hour can be booked in the first 1 hour after the slots are released. LPC will introduce a new tiered system to this limit that is based on each trucking company’s volume through the port.   High volume users will continue to be able to book 4 slots per hour, medium users 3 slots, low users 2 slots and occasional users 1 slot.

See the below diagram for a simple explanation – our system data shows that this change will not impact the majority of users, only those who are booking many more slots than they actually need. These measures will reduce this and mean more slots are available for valid bookings at the slot drop times.  LPC will not release details about which tier operators are in and will regularly review the volumes to ensure the correct tier is allocated.

Free listing time moving from 4 hours to 12 hours
Currently users may list a booking up to 4 hours prior to the zone opening without incurring the late listing fee. Feedback has indicated that this is not long enough to allow other operators time to pick up the slot and re-plan their trucks to make use of it.

In order to increase the chances of the listed slot being reused we will extend the free listing time out to 12 hours prior to the zone opening. This means that if you list a booking more than 12 hours prior there will be no fee, but within the 12 hours we will charge the normal fee.  Again please see the diagram below for a simple explanation.

This change will mean there is more chance to pick up any extra slots that may be needed to deal with the normal operational changes that occur through the day.

We appreciate the feedback we have received from many of you and we believe that these measures will go a long way towards increasing the availability of slots for users. We will closely monitor the changes and to ensure full visibility we will publish a weekly update for all users on our website that shows the number of slots being released and used each week, plus other VBS performance measures.

The link to the update is: http://www.lpc.co.nz/our-services/vehicle-booking-system-vbs/

Implementation of VBS at Lyttelton Empty Container Yard (ECY):
From Thursday 26th September VBS will go live for all empty containers to and from the ECY.  Some points to note:

  • All direct de-hire and empty bulk run containers will need to be pre-advised by the importer or trucking company using CAP prior to a vehicle booking being made
  • Charges and slot windows will be the same as current at LCT
  • No trucks will be processed at ECY from the above date without a valid booking
  • If you have any queries about the process or procedures then please contact the VBS team
  • ECY slots for Thursday 26th will be dropped on Monday 23rd

Please feel free to contact us if you have any queries.

 

 

Customer Notice – Lyttelton Empty Container Yard (ECY) VBS

14th August 2019

We would like to update all trucking companies with our proposed timing to implement VBS at the Lyttelton Empty Container Yard (ECY).

At this stage we are undergoing the final testing and system preparation and we now expect to go live in early September. We will advise further details and process closer to the time, at this stage the fees will be the same as currently applied to LCT and City Depot.

Please feel free to contact us if you have any queries on vbs@lpc.co.nz

 

 

Customer Notice – Lyttelton Empty Container Yard (ECY) VBS

26th July 2019

We would like to advise all trucking companies that in mid August we will activate the 1-Stop vehicle booking system at the Lyttelton Empty Container Yard (ECY). This is the planned next stage of our VBS programme and we are currently fine tuning and testing the processes for all direct de-hires and empty shuttle containers going to and from the ECY.

We will confirm the exact timing and pricing details shortly and will also provide updated user manuals for those who use the ECY.

Since go-live of VBS at the terminal we have seen a 30% reduction in the average truck turn time and a drastic reduction in the number of instances we have queues. We acknowledge the efforts of the trucking industry to adopt the system and we are currently working with NZ Trucking Association and Road Transport Association to identify some additional improvements that can be made to optimise the way the system works as we lead up to the busier season at the end of the year.  Initiatives we are working on include:

Increasing flexibility for trucks at LCT

  • Where capacity makes it possible we are opening time zones early to reduce waiting time for trucks that have arrived early. You will see notifications coming through on VBS, your driver can check these using the 1-Stop app on any smart phone.
  • Releasing extra slots – we are releasing extra slots where we can during the high demand day slots to allow more trucks the ability to get a day time slot if needed.
  • We are considering making listed slots unspecified i.e. they can be used for either pickup or drop off bookings.
  • We would like to remind all users that there is an option to utilise consecutive bookings in the VBS. This means that a truck can arrive for multiple bookings from consecutive time zones (the time zones must be one after the other) that have been manifested on one single manifest. The truck must arrive within the time slot parameters of the earliest booking in order to be processed at the kiosk.

Increasing slot availability at the 10am slot drops

  • We are still seeing some operators over booking by a significant amount every day which makes it seem that there are not enough time slots to meet everyone’s requirements. On average we are currently releasing more than 10% over the daily requirement.
  • We are evaluating ways to address this and working with the small number of high offending companies to get their processes improved to only book what they need.
  • We are hoping these voluntary measures will be sufficient to make things easier; however we are keeping a close eye on it as we can implement user specific rules that make it harder to secure a slot booking or to list a booking thereby discouraging temptation to over book.

We welcome any feedback or comments to the proposed enhancements above and we would also like to offer the support and guidance of our VBS team to anyone who would like to have some upskilling for their despatchers, in particular maximising flexibility and identifying slot requirements for each day. If you would like some extra support and training in this area please let us know and we will arrange some training sessions at suitable times.

Please feel free to contact us if you have any queries on vbs@lpc.co.nz

 

 

Customer Notice – LCT VBS Updates and Reminders

23rd May 2019

We would like to provide customers with some further updates and reminders post the implementation of VBS at LCT.

We are continuing to work alongside carriers to decrease the number of unlisted and unused bookings and thank all carriers for working alongside LPC during the initial implementation period. We have had information back from a number of carriers GPS systems which show average turn times at LCT are currently about 20 minutes.

We are currently working on developing phase 2 of VBS which will include stack runs out of LCT and the implementation of VBS at ECY. We will update all customers closer to the time of the implementation and provide guidance on the new processes in due course.

To ensure that the bookings process is seamless and to allow for the timely processing of truck visits at LCT, we would like to take this opportunity to remind all carriers of the following:

 

  • All vessels have a cargo receival cut off of 6 hours prior to the vessels ETA. If a container is going to be arriving after the cut off approval must be granted by the VBS team. Please email vbs@lpc.co.nz with the container number and the expected time of arrival and the team will confirm if a late acceptance can be granted.
  • Export reefer containers can only be received during 0700 and 2300 Monday – Friday and 0700 – 1500 Saturday and Sunday unless a prior arrangement has been made with the VBS team.
  • Please ensure truck drivers are selecting the correct manifest at the kiosk and that all bookings for a single truck visit are manifested on one single manifest. This is to ensure that LPC can process the booking(s) without the driver having to circle around and process twice.
  • Bookings must be listed four or more hours prior to the time zone to avoid incurring a no show fee and timeslot fee. If a booking is listed less than four hours prior to the start of the zone and, is utilised by another carrier then a no show fee and timeslot fee will not be applicable. If the booking is listed less than four hours prior to the booking and is not utilised by another carrier then a no show fee and timeslot fee will be applied.
  • All fee waiver requests must be directed to the VBS team either by email or through the billing extract review in 1-Stop. The billing extract is reviewed on a daily basis by the team and the cut off for waiver requests is Monday at 1700 for the week prior.
  • If you are unable to secure a timeslot for a specific time then please continue to search the system for listed bookings. We are unable to continually add timeslots to time zones as our equipment is pre allocated to the number of bookings released. There are a number of time slots available for booking on weekends which we encourage all transporters to utilise. Where we see a demand for more slots we are working with LCT operations to gain addition equipment where possible.
  • With the new Customer Services Unit now in place we would like to advise that the contact phone number for all VBS enquires is 03 328 7987 and that all email enquiries for VBS go to vbs@lpc.co.nz
  • The Customer Services team will be available after hours to help with trouble shooting if your vehicle has an issue while trying to process a booking at LCT. They will also be able to assist with any issues pertaining to confirming or manifesting a booking out of hours. All other enquiries should still be directed to the VBS team.

Thank you for your continued efforts since the go live of LCT VBS.  If you have any questions or comments please email: vbs@lpc.co.nz

Abbey Ray – VBS Manager

 

 

Customer Notice – Lyttelton Container Terminal VBS

18th April 2019

As we lead in to the Easter/ANZAC short weeks we would like to give all users an update on R&D at LCT during this period.

At present we have plenty of spare capacity from Friday through to Monday and we encourage those trucking companies who are operating over this time to use this capacity as much as possible.

As expected Tuesday looks busy but at present there are still time slots available early morning and in to the evening. We are increasing Tuesday’s capacity as much as we can and more time slots will be released later today.

Wednesday and Thursday time slots are also released today and we will maximise the number that we can offer during these days. The terminal will operate as normal on Thursday and this should present a good opportunity to catch up for those who are unable to secure all they need earlier in the week.

As a friendly reminder, please make sure you use all of the slots that you book – any no-shows will waste the extra capacity being provided and affects all users of the terminal. Please also remember that trucks arriving early must not wait in the top 10 lanes – they must wait along the back road until their time zone opens.

City Depot is also open for periods over the long weekend which will assist in picking up and dropping off empty containers as required.

Please feel free to contact us if you have any queries on email: vbs@lpc.co.nz

 

 

Customer Notice – Lyttelton Container Terminal VBS

10th April 2019

We would like to provide all users with another update on the implementation of VBS at Lyttelton Container Terminal.

The kiosk and VBS system continues to be stable and trucks are processing through quickly with no issues. We had some operational resource issues for a short time on Tuesday morning and all late and no-show fees have been waived for Tuesday to allow users to catch up and get the volume through.

Time slots are being released in line with the historic hourly split during the day, and we are currently releasing around 10% more capacity than demand each day to ensure everyone is able to secure bookings.

The number of daily no shows has reduced from last week meaning that more slots are available for legitimate bookings. We are working with the small handful of operators who are at the top of the no show list to assist them improving their booking and planning processes.

We also encourage all users to re-list any bookings they won’t use as soon as they can – if you re-list more than 4 hours prior then you won’t pay a slot fee regardless if it is taken up by anyone else or not.

We continue to monitor the system and rules very closely and appreciate the feedback we have received thus far. The VBS requires us all to plan our operations much further in advance which will ultimately make the whole supply chain in Canterbury more efficient with less waste and lost capacity.

Many trucking companies have embraced the change and we would like to thank all of you for your cooperation as we work through the transition period.

We will continue to provide regular updates, please feel free to contact us if you have any queries on email: vbs@lpc.co.nz

 

 

Customer Notice – Lyttelton Container Terminal VBS

4th April 2019

We would like to provide all users with another update on the implementation of VBS at Lyttelton Container Terminal.

The VBS system and kiosk continue to be stable and we are seeing very few issues with the processing of trucks both inbound and outbound. Operations are flowing smoothly and we are seeing considerably better truck turn times than pre-VBS.  Volume so far this week has been strong – Tuesday was the 6th highest gate R&D volume day so far this year.

Some truck carriers are still having difficulty booking time slots for the times they require. We are continually monitoring the flows and where possible we are releasing extra time slots.  Carriers are also able to list time slots they do not need and we see these coming up regularly throughout the day.  For easy reference the time slot drop times are shown below to assist with your booking planning.

We are still seeing a high number of no-show bookings – Monday 100, Tuesday 65 and Wednesday 92. Please only book what you need and list anything that you don’t need as early as possible to give others the chance to use it.  Charging for no-shows will start from Monday and we have a number of tools we can implement in VBS to prevent over booking – at this point we have chosen not to turn on those tools and we will monitor how things go next week.

We appreciate the positive feedback being received from many users – many of you have engaged with your customers to improve planning which ultimately benefits all of us in the supply chain. We are listening to your feedback and can assure you that there is considerable work being done behind the scenes to fine tune the business rules and system to make the process as streamlined as possible.

We will continue to provide regular updates, please feel free to contact us if you have any queries on email: vbs@lpc.co.nz

 

Time Slot Drop Times

Monday at 10AM – Slots will drop for Thursday

Tuesday at 10AM – Slots will drop for Friday

Wednesday at 10AM – Slots will drop for Saturday

Wednesday at 2PM – Slots will drop for Sunday

Thursday at 10AM – Slots will drop for Monday

Friday at 10AM – Slots will drop for Tuesday

Friday at 2PM – Slots will drop for Wednesday

 

 

Customer Notice – LCT Time Slot Release Times

3rd April 2019

Following industry feedback LPC have made the decision to change the slot drop times for LCT to be as follows:

Monday at 10AM – Slots will drop for Thursday
Tuesday at 10AM – Slots will drop for Friday
Wednesday at 10AM – Slots will drop for Saturday
Wednesday at 2PM – Slots will drop for Sunday
Thursday at 10AM – Slots will drop for Monday
Friday at 10AM – Slots will drop for Tuesday
Friday at 2PM – Slots will drop for Wednesday

This change will be from today so we will be dropping Sunday slots at 2PM today.  If you have any queries about this then please email vbs@lpc.co.nz

 

 

Customer Notice – Lyttelton Container Terminal VBS

2nd April 2019

We would like to update all users of the LCT vehicle booking system with the latest status of the implementation, as some users are finding it hard to book sufficient time slots.

Volumes on Monday were relatively high as expected and Tuesday is looking similar. The total time slots released each day this week is sufficient to cover the demand, and the spread of time slots between each hour zone within the day matches the hourly pattern pre VBS i.e. we are offering the same amount of capacity at the same time we were before, in particular between 6am and 6pm.

Despite their being sufficient supply, some users are having difficulty finding slots at their required times. This is primarily caused by a small number of truck carriers booking slots they do not need, then failing to relist them and having them become no-shows.  Monday’s bookings saw over 100 no shows (15% of the total capacity), which is lost capacity for all of us and a significant contributor to difficulty finding time slots.

We will start charging late and no-show fees from next Monday, however in the meantime we are closely monitoring the situation and working with the high no-show carriers to reduce these rates and give everyone a fair shot at securing bookings.

On a more positive note, we are receiving a lot of positive feedback from drivers about the new kiosk process and users are reporting a much improved average turn time for their trucks visiting the terminal.

We would like to thank the many carriers who are working hard to match their bookings to their requirements, and we encourage all users to only book time slots they think they will need and to relist those they don’t as soon as they are aware.

Please feel free to contact us if you have any queries on email: vbs@lpc.co.nz

 

 

Customer Notice – Lyttelton Container Terminal VBS

28th March 2019

We would like to thank all trucking companies and staff for their efforts over the last 36 hours as VBS has gone live at LCT. Overall the roll out has gone very smoothly – more than 90% of trucks have arrived on window and the number of issues to trouble shoot has been low.

Feedback from drivers about the updated kiosk has been positive and even though Wednesday was a relatively low R&D volume day with no vessels alongside, the operation flowed smoothly with faster truck turn times and no disruptions.

We are continuing to provide support to VBS users where needed, and will be monitoring the operation closely over the coming days as we have a busy weekend of shipping ahead. We have listed below a selection of the most common queries we are receiving to assist users in trouble shooting prior to trucks arriving at the terminal.

Thanks again for your support, as always feel free to contact us if you have any queries on email: vbs@lpc.co.nz

 

Common Queries:

“Manifest Not Found” error on Kiosk

This error will show for one of the following reasons:

  1. The driver is early and their time zone has not opened yet. Proceed to the waiting area until your zone is opened. The 1-Stop app can be used to monitor which time zones are open at any given time.
  2. The booking has not been manifested. The driver will need to contact their despatcher to manifest the booking
  3. The wrong driver has been manifested. The driver will need to contact their despatcher to make sure the correct driver is assigned to the booking.

If the above is not the cause, visit the counter or use the kiosk intercom and we will assist you in identifying the issue and processing you through. The most common reasons we have seen so far are a missing seal number from export pre-advise or a payee/customs hold on import containers.

What directions will the doors be?

The door direction is now specified by the despatcher at time of manifesting. We will be making a small modification to the kiosk so the driver can view this detail when they check in.

 

 

Customer Notice – Lyttelton Container Terminal VBS

22nd March 2019

We would like to provide a friendly reminder to all customers that the VBS will go live at Lyttelton Container Terminal next Wednesday 27th March from 0700hrs.  No container trucks will be able to process through the LCT gate after this time without a valid 1-Stop vehicle booking and the gate will be closed to all trucks from 0600hrs to allow us to make the switch over.

There will be extra support on the terminal for those drivers who need to walk through the slightly revised kiosk, and if any trucking companies have not yet signed up to the training sessions then please get in touch with us as soon as possible. User guides are available on the LPC website under the Our Services/VBS page.

We will not charge any booking fees at LCT until the 1st April to allow users to get used to the system, and late/no show fees will not be charged until 8th April.  We will work closely with any trucking companies who are consistently off window during this time to help them get used to the new process.

Please feel free to contact Abbey or Rebecca if you have any queries on email: vbs@lpc.co.nz

 

 

Customer Notice – Lyttelton Container Terminal VBS

12th March 2019

We are making good progress on the testing of the LCT VBS system and are now able to provide all users an update on the expected roll out timing. At this stage we are planning as follows:

22nd March 2019 First slots dropped in VBS for Wednesday 27th March

27th March 2019 All trucks arriving LCT after 0700hrs will need to have a valid vehicle booking

The kiosk will also change on the 27th March – it will look very similar to today but drivers will enter their driver’s license number and then select the visit they are there for.  The containers to be exchanged on and off will be displayed and if all is correct the driver can confirm then return to the truck and await their call up number on the board.

The kiosk has also had a functional upgrade which means it can be used for reefer and DG containers (but not night shift reefer from 2300hrs to 0700hrs as per current procedures).

LPC will have staff members available over this period to assist with any queries, and we will also be providing the following opportunities to ensure everyone is familiar with the system before it goes live:

15th March 2019
User manuals will be uploaded to our website to explain how to use the VBS at LCT – it is very similar to City Depot with only a few minor changes for some of the messages you might see.

w/c 18th March 2019
Training sessions will be offered at City Depot for those who wish to receive some hands on training and instruction in the system.  We will notify you the exact times shortly.

The business rules and slot timings will work exactly the same way as City Depot, so you should plan your bookings around the same rules that are already familiar. Our intention is to put in place traffic management on the terminal to prevent trucks not on window from mingling with those on their window, and we will advise you the details in due course.

We look forward to working with you in the roll out of the VBS at LCT – this is another step in a series of initiatives that LPC are implementing to improve the data quality that we all work with in the supply chain and also to ensure we provide a fast and efficient service for our truck grid users.

Please feel free to contact Abbey or Rebecca if you have any queries on email: vbs@lpc.co.nz

 

 

Customer Notice – Lyttelton Container Terminal VBS

13th February 2019

We would like to provide all customers an update on the timing of the VBS implementation at LCT.

Due to a number of small development items that are still being tested, we have made the decision to delay the go-live date until mid March – the exact days to be confirmed closer to the time.

Our focus is to make the implementation as smooth as possible for all users, so the extra time will assist in making sure the system is fully tested prior to go-live.

Training and support will be provided in the two weeks leading up to the go-live to support all users.

We will keep you updated with progress, in the meantime please feel free to contact Abbey or Rebecca if you have any queries on email: vbs@lpc.co.nz

 

 

Customer Notice – LPC CityDepot VBS Modifications

8th February 2019

As we prepare for VBS at LCT we will be starting to make some changes to the existing model that is currently in place at CityDepot.

On the 16th of February after CityDepot has closed for the day, 1-Stop will be modifying the current Vehicle Booking System. The modifications that will be of significance to VBS users are:

  • Additional field to add truck drivers to the VBS
  • A change to fleet lists. Registration numbers will now be required as well as fleet numbers.
  • Drivers must be added to a manifest

From Monday 18th February 2019, you will be unable to manifest bookings unless you have selected a valid driver and vehicle that has had the additional information added.

To ensure a smooth transition, we ask that you send us a full list of your drivers by 5PM on Thursday 14th February 2019. The list should include both first and last names, drivers license number and the drivers proximity card number (the card they use to gain entry to LCT). This will ensure that we have ample time to update our internal systems in preparation for this release. Please email these details to vbs@lpc.co.nz

We will send through some further instructions on how these additional fields will look and the new process involved by Wednesday 13th February.

If you have any questions please don’t hesitate to call VBS Co-ordinator Abbey Ray 03 328 7982 or VBS Administrator Rebecca Griffin 03 328 7976.

 

 

Customer Notice – Lyttelton Container Terminal VBS

23rd January 2019

We would like to provide all customers an update on the vehicle booking system (VBS) implementation at the container terminal.

Testing has almost been completed and we are currently targeting to go live in the week starting the 25th February 2019.  We will keep all stakeholders updated on the exact day as we get closer to the time, in the meantime please note the following:

  • Initially the VBS will be applied to the container terminal only – ECY will be implemented at a later stage (currently planned 2nd quarter 2019)
  • Charges will be the same as currently applied at City Depot. The timeslot fee will be charged from go live and we will have a 2 week holiday on the late arrival and no show fees to allow users to get used to the processes.
    • Timeslot Fee $5.50 per container/slot + GST
    • Late Arrival Fee $20.00 (plus timeslot fee) + GST
    • No Show Fee $50.00 (plus timeslot fee) + GST
  • The business rules and timings will be the same as those currently applied at City Depot. We will be keeping a close eye on these to make sure they remain workable in the LCT environment.
  • The booking process in 1-Stop for trucking companies will be the same as currently used for City Depot. Users will have the option to select either City Depot or LCT and coordination of the day to day VBS operations will remain with Abbey and Rebecca as it is today.
  • It will not be possible to make a vehicle booking for an export container without a valid pre-advise in our system. At present the export pre-advise rate is around 97% of containers so this should not have any material impact on making vehicle bookings.
  • We will be issuing updated training material and “how to” guides during February prior to go live. We will also hold training sessions for those who wish to receive some extra training, either at our offices or at your site.
  • At the same time as we go live, our kiosk will be upgraded to handle reefer and dangerous goods containers. We will issue a guide on how to use the upgraded kiosk during February.
  • There will also be some small changes to the traffic management in the waiting lines at the terminal, to prevent off window trucks from mixing with those on their window. We will keep you posted with updates as we move closer to implementation.

During the implementation we will have extra resources on hand to assist with managing the transition.

We will keep you updated with progress, in the meantime please feel free to contact Abbey or Rebecca if you have any queries on email: vbs@lpc.co.nz

 

 

Customer Notice – Lyttelton Container Terminal Vehicle Booking System and Compulsory Pre-Advise

10th September 2018

We would like to provide all customers an update on the upcoming vehicle booking system (VBS) at the container terminal.

We are continuing the development of the VBS which has the same functionality as the existing 1-Stop system at City Depot. We are working on making the process as streamlined as possible (in particular empty container transfers) and expect to have it ready to operate late in the year.

Based on strong industry feedback we have decided not to implement VBS during the peak import period, so we are targeting a go-live date of Tuesday 12th February 2019 for the system to be activated.  Slots will be dropped on the Friday prior to allow bookings to be made.

The VBS is a part of our overall R&D improvement program and we are also pleased to advise that we have four new straddle carriers that have arrived at LPC and are currently being commissioned. When operational we expect to see an improvement in truck turn times as we will have more equipment available to operate the terminal.

These initiatives combined with (now compulsory) outbound pre-advise all work together to ensure that our road gate operates as efficiently and smoothly as possible. We are also working on the functionality of our truck Kiosk so it can process reefer and dangerous goods containers – we expect this to go-live at the same time as the VBS in February.

We will keep you updated with progress, in the meantime please feel free to contact us if you have any queries.

VBS Queries: vbs@lpc.co.nz

Pre-Advise Queries: customerserviceslct@lpc.co.nz

 

 

Customer Notice – Update on Lyttelton Container Terminal Vehicle Booking System and Compulsory Pre-Advise

2nd August 2018

We would like to remind all customers that the implementation of compulsory electronic export pre-advise for all FCL containers and direct de-hire containers at LCT is on track to go-live from Tuesday next week – 7th August 2018.

Most customers will not see any impact from the go-live and we appreciate your ongoing support to ensure that you continue to pre-advise all drop-off containers before arrival at the terminal.

We will make a number of system rule changes behind the scenes from the 7th, with the most notable changes being:

  • It will no longer be possible to create a new booking if your pre-advise data does not match the shipping line booking data. If any data is incorrect you should contact the shipping line and have them update their booking to the correct data. They can then resend the corrected booking to us. Once this has occurred you will then be able to pre-advise.
  • It will no longer be possible to type in a reefer temperature during pre-advise. If the temperature showing in this field is incorrect you will need to contact the shipping line and have them update their booking to the correct temperature. They can then resend the amended booking to us. Once this has occurred you will then be able to pre-advise.

We are making these changes to improve the accuracy of data that we all use within the supply chain. We will have extra resources on hand to support any queries you may have next week, and we will also be following up with those remaining few customers who are not yet pre-advising all containers.  At some stage we will introduce a manual processing fee that will be charged to any party who brings a non pre-advised container to the terminal.

We appreciate your assistance to implement these changes which will benefit all parties in the supply chain by improving data quality and reducing the amount of time we all spend sorting out issues and discrepancies while a truck waits.

Please feel free to contact us at any time if you have any queries.

VBS Queries: vbs@lpc.co.nz

Pre-Advise Queries: customerserviceslct@lpc.co.nz

 

 

Customer Notice – Update on Lyttelton Container Terminal Vehicle Booking System and Compulsory Pre-Advise

16th July 2018

We would like to remind all customers that the implementation of compulsory electronic export pre-advise at LCT is on track to go-live from 7th August 2018.

We have seen an increase in the number of containers pre-advised over the last few weeks and would like to thank those who have worked with us to improve their hit rate. As of last week the FCL pre-advise rate was at 93% which is an excellent improvement from previous months.

Providing us electronic pre-advise ensures that we have accurate and verified data prior to your containers arriving, which speeds up your processing time and also means you can use our truck kiosk to reduce your overall truck turn time.

To recap our notice from the end of May, the details of the new process are as follows:

  • Applies to all drop off containers – full and empty, export and coastal delivered in to the terminal by road or rail
  • Containers must be pre-advised via CAP or EDI before arrival at the terminal (its like an online carters note)
  • When VBS goes live it will not be possible to confirm a vehicle booking without a valid pre-advise being in place
  • LPC will implement a Manual Processing Fee that will be charged to any party who brings a container to the terminal without a valid pre-advise in the system (timing TBC)
  • If the data in the shipping line booking doesn’t match pre-advise, it will not be possible to create a new booking. The shipping line must be contacted to fix the discrepancy in the booking and then resend to us before pre-advise can be completed.
  • We are working with the shipping lines to ensure that empty containers will be pre-advised as part of a bulk run or as a direct return.

In addition to the pre-advise activities, we are also continuing our work towards implementing a VBS at LCT and ECY and also upgrading the kiosks to handle Reefer and DG containers. We will keep you advised of the expected timing of these developments, all of which work together to optimise and increase the efficiency of our gate operations.

Please feel free to contact us at any time if you have any queries.

VBS Queries: vbs@lpc.co.nz

Pre-Advise Queries: customerserviceslct@lpc.co.nz

 

 

Customer Notice – Lyttelton Container Terminal VBS and Compulsory Pre-Advise

30th May 2018

Following the successful roll out of the vehicle booking system at City Depot earlier this year, we would like to give all users and customers an update on the planned roll out for VBS at Lyttelton Container Terminal.

Our intention is to have the LCT VBS operational in September/October 2018.  It will be based on the same 1-Stop system and process used at City Depot and will look and feel almost identical to what is being used today.

A key component of the VBS is accurate data and we have decided to implement a compulsory electronic export pre-advise requirement for all drop off containers through LCT, effective 7th August 2018.

Details of the new process are as follows:

  • Applies to all drop off containers – full and empty, export and coastal delivered in to the terminal by road or rail
  • Containers must be pre-advised via CAP or EDI before arrival at the terminal (its like an online carters note)
  • When VBS goes live it will not be possible to confirm a vehicle booking without a valid pre-advise being in place
  • LPC will implement a Manual Processing Fee that will be charged to any party who brings a container to the terminal without a valid pre-advise in the system (timing TBC)
  • If the data in the shipping line booking doesn’t match pre-advise, it will not be possible to create a new booking. The shipping line must be contacted to fix the discrepancy in the booking and then resend to us before pre-advise can be completed.

As of today around 82% of full exports are already pre-advised so this new requirement will not have any material impact for many of you. For those exporters, pack points, transport operators etc. who do not currently pre-advise, or who only partly pre-advise, we strongly recommend you make contact with us as soon as possible to arrange access to allow you to start pre-advising all of your containers.

Please also remember that a pre-advised road container can use our kiosk which will speed up the time of your trucking companies visit to the terminal (not currently available for Reefer or DG, but we are working on offering that soon).

We will keep you updated with further details as we get closer to 7th August.  We see these enhancements as very much a collaborative effort that is in line with standard industry practices.  The pre-advise requirements apply equally to containers on road and rail, so we encourage transport operators and exporters to consider how they can best be achieved within your particular circumstances.

Please feel free to contact us at any time if you have any queries:

VBS Queries: vbs@lpc.co.nz

Pre-Advise Queries: itteam@lpc.co.nz

 

 

Customer Notice – City Depot VBS Go-Live 27th February

26th February 2018

Just a friendly reminder to all trucking companies that the City Depot VBS goes live from 0600hrs Tuesday morning (27th February).  This means you must have a booking to drop off or pick up at City Depot from this time.

Slots are starting to fill for the morning so please make sure you book as soon as you are able. Any trucks that arrive without a manifested booking will have to wait until the booking is made by your despatcher before they can be served.  You may be asked to wait off site to prevent those that have booked being delayed.

We will have extra support at the depot to handle queries and we appreciate your ongoing support as we roll the VBS out.

If you have any queries please feel free to contact us on email: vbs@lpc.co.nz

 

 

Customer Notice – LPC Container Operational Initiatives 2018/19

8th February 2018

As many of you are aware, LPC will be implementing a new vehicle booking system (VBS) at City Depot on 20th February, to be followed by a VBS at Lyttelton Container Terminal some time later in the year.

The VBS is the first of a number of initiatives we will introduce during 2018/19, all of which are designed to improve the information management and operational efficiency of containers moving through the port.

We intend to keep all stakeholders fully up to date with the timing and impact of these changes, but in the meantime we would like to give you a high level introduction to what we have planned:

  • Compulsory Pre-Advise – all export containers will need to be electronically pre-advised in to our system before the container arrives at the port. No pre-advise will mean you can’t book to bring the container to the port and any containers arriving without pre-advise will incur an administration fee.
  • The pre-advise process will include a cross check against the shipping line booking details – any errors will mean pre-advise can not be processed which will mean the exporter needs to contact the shipping line to amend the information before a successful pre-advise can be made.
  • The pre-advise system is already set up and many customers are already electronically pre-advising. We have attached a guideline to this notice on the process and we encourage all those who are not using it to contact us so we can work through setting it up with you.
  • LCT Vehicle Booking System – will be introduced later in 2018 and will be based on the proven 1-Stop solution. It will work in a very similar way to the process currently being rolled out at City Depot.
  • Export Cut Offs – we will introduce and enforce standard cut-offs for all export cargo, based on the vessel ETA at Lyttelton. The cut-offs will apply to load lists, electronic pre-advise, CEDOs and the physical arrival of the container at the port/inland port. Timing will likely be at the same stage as VBS at LCT.
  • Road and Truck Infrastructure and Layout Enhancements – we will demolish our old operations building which will allow us to reconfigure the existing truck grid layout. This will lead to improved traffic flows and H&S in the truck grid area and result in faster turn times for vehicles through the terminal.

We will keep you advised of these developments as we work through them. In the meantime feel free to contact our marketing team if you have any queries.

 

 

Customer Notice – Training Update

26th January 2018

Thank you to all those who have arranged to attend a training session starting from next week. Spots are filling but there is still space left, so if you are yet to arrange your training please contact us as soon as possible so we can sign you up to a session.

The training sessions held at 41 Chapmans Road will take place in the Loft meeting room. This is not the city depot site office, it’s the building on the front along Chapmans Road and has plenty of angle parking to use.  Come up the stairs and we will be in the room at the top.

As we draw closer to 20th February we also wanted to update you on a couple of other items:

VBS Registration

You will shortly be able to register your company to use the VBS on the following link.  There will also be a guide posted on our website shortly how to complete the registration, see above.   Each company should only register once and we will show you how to add separate users to your account during the training.  Please feel free to register at your convenience, but this must be completed prior to the 13th February to allow us time (3 working days) to process the registration before we go live.

https://www.1-stop.biz/signup/vbs

Go Live Process

The first slots will be issued on the 20th February for trucks coming to City Depot on Tuesday 27th February from 0600hrs.  This means that all trucks coming in after that time must have a booking in place.  No booking will mean no service, however we will be flexible in the first days as everyone gets used to the system.

VBS Fees

We have now finalised our fee schedule which will be as follows:

Fee Type Description Fee (rate per container/slot)
Timeslot Fee Every booking made will incur a timeslot fee. This will be charged to whoever has made the booking. 1 container = 1 timeslot. $5.50
Late Arrival Fee An additional charge for when the transport operator has turned up more than 15 minutes out side of the booked time zone but less than 45 minutes outside of the booked time zone.

$20.00

(+ Timeslot Fee)

No-Show Fee An additional charge for when the transport operator has failed to turn up within the time zone booked and also not turned up within the late arrival zone.

$50.00

(+ Timeslot Fee)

 

Above prices are excluding GST.

More details will be provided around the timings in the training. We will implement a staged approach to the fees as follows:

20th February until 4th March – No fees will apply

4th March until 1st April – Timeslot Fee only

2nd April onwards – All Fees Apply (Timeslot, Late Arrival and No show)

We look forward to seeing you at the training sessions and please feel free to contact our VBS Coordinator Abbey Ray if you have any queries on email: vbs@lpc.co.nz

 

 

Customer Notice – City Depot Vehicle Booking System

12th January 2018

As advised late last year we are on track to implement a truck Vehicle Booking System (via the 1-Stop system) at our City Depot site from 20th February 2018.

We will shortly be ready to start some hands on training for trucking companies on how to use the VBS and would like to start scheduling training sessions so there is plenty of time to get used to the system before we go live.

The training will consist of 1 hour workshops and will be hands on making and changing bookings and gaining an overall understanding of how the system works. It is aimed towards a trucking company despatcher level but you are welcome to also send your supervisors etc. as required.  Materials will be provided to each participant to take back to the office and use as a reference once we go live.

The training session times are listed below and you will need to book in to a session as there are limited spots in each to ensure everyone gets a computer to use.

We would like to ask all trucking companies that presently use City Depot to send us your training time preferences, including the names and positions of participants, from the below selection as soon as possible to Abbey Ray on email vbs@lpc.co.nz

We will respond with confirmation of the exact details and appreciate your flexibility if some of the sessions are already booked out.

Day Location Session Times
Tuesday 30th January 41 Chapmans Road, Woolston 9:00am 10:30am
Wednesday 31st January 41 Chapmans Road, Woolston 9:00am 10:30am
Thursday 1st February Ashburton TBC 9:00am 10:30am
Friday 2nd February 41 Chapmans Road, Woolston 1:00pm 2:30pm
Monday 5th February 41 Chapmans Road, Woolston 1:00pm 2:30pm
Wednesday 7th February 41 Chapmans Road, Woolston 1:00pm 2:30pm
Thursday 8th February 41 Chapmans Road, Woolston 9:00am

1:00pm

10:30am

2:30pm

Tuesday 13th February 41 Chapmans Road, Woolston 9:00am 10:30am
Wednesday 14th February Ashburton TBC 9:00am 10:30am

 

If you are unable to fit within any of these times, please let us know and we will discuss alternative dates with you.

We can also confirm that LPC will levy a charge of $5.50 per timeslot (container) to the transport carrier for use of the VBS.  Further details of our tariffs and Terms & Conditions will be available on our website in the next couple of weeks.

Please feel free to contact our VBS Coordinator Abbey Ray if you have any queries on email: vbs@lpc.co.nz

 

 

Customer Notice – City Depot Vehicle Booking System

15th December 2017

We wanted to give all stakeholders an update on the upcoming VBS implementation at CityDepot. The team have been very busy getting the system ready for the 20th February 2018 roll out date, and we felt this was a good opportunity to update you on a number of areas:

  • New VBS Coordinator – We are pleased to advise that Abbey Ray will be joining LPC on the 8th January as our new VBS Coordinator. Some of you may know Abbey as she has extensive logistics and trucking experience in Canterbury – we are really looking forward to her starting and she will be the key contact point for all VBS related matters going forward.
  • Training Plans – We expect to commence training of users of the VBS from Monday 22nd January 2018. We will provide you with a firm list of days and times early in January, but we will make hands on training available in Woolston for all VBS users. It’s really straight forward so this will only take around an hour each session, and we will also provide training resources to take back for future reference. Refresher training will also be available the week prior to go-live on 20th February.
  • Initial log-in setup of trucking companies and users – we will also coordinate this with you early in the New Year.
  • Business Rules – we have been working through business rules that will apply and the list below gives a high level feel for how the VBS will work:
    • Time slots will be for a 1 hour duration starting on the hour e.g. 1300hrs – 1400hrs
    • There will be a 15 minute grace period either side of the time zone where we will serve trucks without penalty e.g. 1245hrs – 1415hrs
    • If you are up to 30 minutes late we will still serve you, but there will be a penalty fee applied (amount still to be confirmed) e.g. 1415hrs – 1445hrs
    • Any more than 30 mins late (which is 45 mins after the hour) we won’t serve you and there will be a no-show penalty applied (amount still to be confirmed). This effectively allows a 2 hour window for a truck to be processed.
    • Time slots will be released on a Wednesday for all days of the week following, to allow bookings to be made in advance. We expect that there will be plenty of slots offered each day to meet the truck demand and we will actively manage the slot allocation process day to day and hour to hour.
    • We will offer a penalty holiday for a period of time after go-live before any penalties will be applied.
    • The training program will walk through the process of making a booking and any other VBS related queries you may have. For example to confirm a time slot you will need to have either an Export Release Number (ERN) from the shipping line (for an empty pickup) or a valid container number (for an empty return).
  • We will provide further updates around the business rules over the coming weeks and during the training sessions. We are aware that the VBS will result in changes to planning requirements and we are committed to working through the implementation with all users to make it as easy as possible.

We hope you find the above of interest. On behalf of the LPC team we wish you and your families a very safe and happy Christmas and we look forward to working with you in 2018.

We will update our website with ongoing updates about the VBS on the following page: http://www.lpc.co.nz/our-services/vehicle-booking-system-vbs/

Please feel free to contact us if you have any queries on email: vbs@lpc.co.nz

 

 

Customer Notice – City Depot Vehicle Booking System

30th October 2017

Following our earlier announcement about the introduction of a VBS at City Depot, LPC and 1-Stop have almost completed setting up the system and we would like to update all stakeholders with our current planning and timeline for the next few months.

November 2017 – LPC internal testing & fine tuning

End-November 2017 – Announcement of the business rules and pricing for the City Depot VBS (how it will work and what the charges will be)

December 2017 – Trucking Company user setup.  All users of the VBS will require a log-in to access the system.  This will include a carrier access agreement between LPC and trucking companies around the use of the VBS.  LPC will provide further details on this closer to the time.

*** Christmas Break ***

From Mid-January 2018 – Trucking Company Training.  We will organise multiple workshops for trucking company users to attend to show them how to use the VBS.

From Mid-January 2018 – Live Testing.  This will allow us to test the system and rules in a real environment to fine tune any issues.

20th February 2018 – Go-Live of the VBS at City Depot.

February / March 2018 – Post go-live support for users as required.

We have chosen to extend the schedule past the Christmas period to avoid us all jointly having to deal with a new system implementation during a period where many stakeholders have people away and are not at their normal staffing levels.

Please note the above timeline and we will be in contact again during November to firm up timing and plans around the user setup and training processes.  As always feel free to contact us if you have any queries on: vbs@lpc.co.nz

 

 

 

Customer Notice – Vehicle Booking System

10th October 2017

Lyttelton Port of Christchurch, in consultation with our key stakeholders, is implementing a vehicle booking system (VBS) at our container handling sites. A VBS is an online tool that requires trucking companies to book time slots and verifies information before trucks arrive.  This will result in a number of benefits to all parties in the supply chain by improving information data quality, reducing congestion and smoothing out traffic flows.

The project is in its early stages.  Details that may be of interest to port users and customers are included below:

The VBS will only apply to container trucks visiting LPC’s container handling sites.

The implementation will be staged as follows:
City Depot – December 2017
Lyttelton Container Terminal and ECY – Mid 2018
Midland Port – Not currently planned

The VBS system will be provided by 1-Stop, who are a leading VBS provider used at most ports in Australia and also in Auckland and Napier.

LPC have yet to finalise the business rules and tariff that will be applied. Once confirmed they will be communicated to all relevant stakeholders.

The process for the initial start-up at City Depot will be advised in the near future. Our roll out plan will include how we set up trucking company users, testing and training in the system (planned for November 2017), together with support plans during the go-live period.

LPC is aware that the introduction of a VBS will mean some changes to processes within the Canterbury supply chain. However we are confident that there will be significant operational improvement for all port users and we are committed to working through these changes in partnership with all stakeholders.  We will update this page with on going updates about the VBS.

Please feel free to contact us if you have any queries on email: vbs@lpc.co.nz

LPC corporate office

Waterfront House, 37-39 Gladstone Quay, Lyttelton, 8082

Postal address
Private Bag 501, Lyttelton 8841, New Zealand

Phone: (+64 3) 328 8198
Email: allreceptionists@lpc.co.nz

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